https://nova.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Using a mobile device to enhance customer trust in the security of remote transactions https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:5969 Wed 11 Apr 2018 10:31:54 AEST ]]> Employee behaviour and relationship quality: impact on customers https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:15394 Sat 24 Mar 2018 08:18:54 AEDT ]]> Rethinking customer expectations of service quality: are call centres different? https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:6443 Sat 24 Mar 2018 07:45:14 AEDT ]]>